Who we are

Our website address is: https://jonesbattye.com.

What personal data we collect and why we collect it

1. Statement of Intent

The purpose of this policy is to be transparent about how Jones Battye will collect, use and protect the personal information you provide to us, whether via phone, email, in letters or in any other correspondence or from third parties.
Personal data is information that relates to identifiable living individuals. Jones Battye will act in accordance with current legislation and meet current best practice regarding the processing of personal data. We are committed to safeguarding your personal information.
If you have any queries about this privacy policy, please contact us at 3 Victoria Square, Aberdare, Rhondda Cynon Taff, CF44 7LA or by telephone 01685 378894, or email at enquires@jonesbattye.com.

2. Collection of personal data

In any contact you have with Jones Battye, you may provide certain personal data to us which we will compile and process in accordance with this Privacy Policy. By providing such information you agree to its use and storage in accordance with the provisions of this Privacy Policy. For example, this might occur when you engage us to carry out a home survey for you or we provide other services for you via third parties (such as, your Housing Association) or you otherwise provide us with personal information. When you do so, we’ll ask for personal information, like your name, address, and contact information such as your email address and telephone numbers.
When you are using our website, we, like all organisations, are able to collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information. If you are simply browsing our website as an anonymous visitor, we may still collect certain information from you, such as your IP address.
Data protection law recognises that certain categories of personal information are more sensitive. This is known as sensitive personal data and covers health information, race, religious beliefs and political opinions. We do not collect sensitive personal data but if such a need ever arose, such as to provide the correct facilities to allow us to carry out services to you, clear notices will be provided so that is it clear what information we need and why we need it.

2.1 Cookies

Jones Battye uses cookies on its website. Cookies are small text files on your device. They are made by your web browser when you visit a website. Every time you go back to that website, your browser will send the cookie file back to the website’s server. See our separate Cookie Policy for more detail on how we use cookies and how you can control your cookie preferences.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you visit our website.

3. How we use your personal data

Jones Battye shall only use your data for the purposes for which it is provided or where there is a lawful basis. For example, by providing your name, address, email address and telephone number we are able to administer our business activities and provide our products and services to you.
When we collect and use your personal information, we will make sure this is only done in accordance with at least one of the legal grounds available to us under Data Protection law.
Jones Battye does not use your personal data for marketing purposes.
Where we process sensitive personal data (as mentioned above), we will make sure that we only do so in accordance with one of the additional lawful grounds for processing such as where we have your explicit consent or you have made that information manifestly public. When we do this, we will tell you what sensitive personal data we are collecting and why.

4. Third parties

We will only use your information within Jones Battye for the purposes for which it was obtained. Jones Battye will not, under any circumstances, share or sell your personal data with any third party for marketing purposes and you will not receive offers from other companies or organisations as a result of giving your details to us.
We may occasionally need to share your information with “data processors” such as our service providers, or agents who help us to carry out services to you. These “data processors” will only act under our instruction and we will not allow these organisations to use your data for their own purposes and will take care to ensure that they keep your data secure.
We will also comply with legal requests where disclosure is required or permitted by law (for example to government bodies for tax purposes or law enforcement agencies for the prevention and detection of crime, subject to such bodies providing us with a relevant request in writing).

5. Users aged 16 or under

Jones Battye does not usually provide products and services to persons aged 16 or under. However, in such an event, you must get your parent/guardian’s permission before you provide any personal information to us.

6. Storage and correction of personal data

We will hold your personal information on our systems only for as long as is necessary for the relevant activity, for example we are required to keep a record of a home survey or valuation for 15 years.
The accuracy of your information is important to us. We want to ensure that we are able to communicate with you in ways that you are happy with. If you wish to change how we communicate with you, or update the information we hold, then please contact us.
Under current data protection law you have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected. We require you to prove your identity with two pieces of approved identification.

7. Consent

By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purposes identified.
You may withdraw your consent at any time by contacting us.

8. Complaints

If you have any complaints over the way we handle your personal data, you can contact us, and we will try to resolve the matter. However, if after contacting us you feel your complaint has not been dealt with satisfactorily, the supervisory authority for data protection in the UK is the Information Commissioner’s Office (ICO) which you can contact on 0303 123 1113 or via their website at ico.org.uk.

9. Links to other websites

Our website may, from time to time, contain links to and from the websites of other persons. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for them. Please check those policies before you submit any personal data to those websites.

10. Changes to this policy

We may make changes to this Privacy Policy by posting the new version on this website.

Last updated 24 May 2018